You've interviewed and consulated several cleaning companies, have done your homework on the chosen one and are on their schedule. Your a virgin maid service recipient and have no idea what to do!  While this short list isn't about what to do in your home prior to service (that post will be next) this one is all about communicating with the company. Sounds pretty "Duh" right, you'd be surprised the number of times improper communication happens.

Do's;
*Contact the company through proper means. Usually this information will be provided, office phone, email. If you aren't sure, give them a call and ask.
*Let them know how they did. A little appreciation goes a long way towards boosting moral.
*Direct questions/comments/concerns to the proper person. Leaving notes or talking with the wrong person about your account can cause confusion, not to mention the message never being received to the right person. If you are not sure who to talk to, ask!
*Participate in events the company is holding. A lot of thought and time go into planning these events, client participation is needed to make them successful. More than likely, you'll have fun anyway!
*Talk them up to your friends and family. Word of Mouth is the best advertising!  Many companies have a referral program where you earn free or discounted cleanings, recommend one if your provider doesn't have one!
*Make sure you understand their policy and fees. Keeping everyone on the same page makes for a successful relationship between you and your service provider. Don't be afraid to ask questions either.


Don'ts;
*Contact your company by posting  questions/comments about your service on their personal social sites like FaceBook or twitter.  Personal is personal, business is business. While many of my clients are my friends on these sites, it's not the proper outlet to talk business.
*Wait to make a complaint. While no one likes to hear a  complaint, waiting to make one is worse. Most companies do have policies in place for amending problems in a timely manner.
*Ask them to do more than pre-agreed at the last minute. Maid service schedules can run tight, and while most request are easily granted, to prevent confusion within the team, always contact the company at least 48 hours prior to service to talk about add on's so that time can be scheduled accordingly.
*Talk with team members about important account information. Usually team members are trained to do the cleaning and do not know all the details of your account.

While very limited, these is a general outline when dealing with a service provider. Of course, each company is different and will have different methods and a different policy, making sure those methods and/or policy is understand and followed goes a long way to a long, happy relationship!